Re: " any tool that improves real constituent communication is a good thing
as far as I am concerned."
I would agree, but as Peter mentioned regarding broadband vs dial-up and who
uses technologies we forget that when we "adopt" a technology we may be
limiting our communications audience. We forget for instance that most of
the world by far is still - gasp - paper based. It's low tech, requires, no
electricity or "viewers" and no "backup." With a flashlight you can read it
in a cave.
A few years ago, in an engagement with an international banking firm, I was
appalled to find myself speaking about electronic records to some records
coordinator attendees from foreign countries only to realize that most of
the audience consider themselves to be fortunate if they even had a personal
computer. They found it fascinating that email archives, ECM repositories
and PDAs even existed. Their government records were (and still are) 99%
paper. What good would it do to decide that all future records management
policies would also apply to databases, Web sites, etc.?
Is a government really serving its people if it decides to conduct business
in a manner they can not participate in? Or if it decides to create records
in formats that the populace can not read?
John
********************************
John T. Phillips
MSLS, CRM, CDIA, FAI
Electronic Records Management
Consulting, Education, Research
Information Technology Decisions
www.infotechdecisions.com
865-966-9413
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of WALLIS Dwight D
Sent: Tuesday, July 08, 2008 8:12 PM
To: [log in to unmask]
Subject: Re: Liveblogging/Twittering/Qikking Congress
Jesse, any tool that improves real constituent communication is a good thing
as far as I am concerned. Whether the use of such tools reduces public
records requests is somewhat more doubtful. It depends on what they are
documenting, and how objective/subjective their content is judged to be as a
source of evidence relating to particular concerns.
Dwight Wallis, CRM
Records Administrator
Multnomah County Fleet, Records, Electronics, Distribution and Stores
(FREDS)
1620 S.E. 190th Avenue
Portland, OR 97233
Phone: (503)988-3741
Fax: (503)988-3754
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