Gary,
SurveyMonkey has an on-line reference guide that I found useful at
http://s3.amazonaws.com/SurveyMonkeyFiles/SmartSurvey.pdf. It has a
bibliography of cited references at the end, listing other possible sources
of information.  Another useful reference published by the University of
Leeds is at www.leeds.ac.uk/iss/documentation/top/top2.pdf.  Good luck.

Greg Schildmeyer, CRM
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Jefferson City, MO

-----Original Message-----

Of particular interest to me, though, and something not addressed in any
sources I've found, is framing questions for questionnaires. 


Gary Link, CRM

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