I made some observations on this subject a couple of months ago in my blog. They may be relevant to the discussion at hand.
http://cunninghamabovetherim.blogspot.com/2008/04/atr-trends-in-email-management.html
Patrick Cunningham, CRM
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"Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety."
Benjamin Franklin, Historical Review of Pennsylvania, 1759
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