You forgot the quote -Solution - unquote stage:
"We hired a team of consultants, and spent 10 times your budget for a
tool they recommended. Problem solved! I'm sorry we forgot to include
you in the loop. Rest assured that our policy, however, refers retention
related questions to you. After all, records management is your area of
expertise. Thank you for your concern." - soon to be ex-CIO.
Dwight Wallis, CRM
Records Administrator
Multnomah County Fleet, Records, Electronics, Distribution and Stores
(FREDS)
1620 S.E. 190th Avenue
Portland, OR 97233
Phone: (503)988-3741
Fax: (503)988-3754
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