Legal counsel and compliance definitely should be involved. Make sure in 
the training and informational supporting materials that it is clear as to 
what could/will happen if the policies are not followed. Real life 
examples with dollar figures from penalties from not complying always 
help.

If description of the records is the responsibility of the records 
creator, reinforce the need for excellent description. I see too many 
instances of records described as "John Doe's records, box 1 of 30; box 2 
of 30'" and so forth, which of course tell those who need to know 
absolutely nothing and make application of proper retention virtually 
impossible.

--Stephen

Stephen Cohen | Records Manager | MetLife \ Legal Affairs | T 212-578-2373 
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