Laura: A huge amount of discussion on this topic took place on the ILTA Records Management discussion list, and it's still going on. If you monitor the ILTA-RM list, you might be remembering the discussion from that list instead of from this general RM list. Check the archives there.
--Lee
Lee R. Nemchek, MLS, CRM
Vice President, Records Management
Oaktree Capital Management, L.P.
333 South Grand Avenue, 28th Floor
Los Angeles, CA 90071
p +1 213 830-6252 f +1 213 830-8504
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www.oaktreecapital.com
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Laura Steinberg
Sent: Monday, November 10, 2008 3:22 PM
To: [log in to unmask]
Subject: Off-Site Storage Provider Reboxing Files
Hello everyone,
I supervise a centralized file room for a mid-sized law firm in Southern California. I lurk the list for the valuable information I get from your discussions. I seem to remember a discussion not too long ago about one or more off-site storage providers reboxing cartons they thought were deteriorated or damaged and then charging the customer for the service. I wanted to go back and read all your comments for more detail, but I find those emails have been deleted from my ListServe inbox. I've tried every search term I could think of in the archives, but obviously not the right one(s), so I'm asking for your help. My law firm just got a notice from our provider that they were going to start this practice, and that we would know when this service had been provided when we were billed for it on our invoice.
I want to bring this to the attention of the firm's partners, partly because I feel that in some ways this practice could bring up lots of questions about our clients' confidentiality, and partly because I think this practice is outrageous. How can the provider not think that their clients would immediately question what their criteria were for considering a "damaged" carton, without any discussion prior to the fact? It's not that I don't trust anyone...but let's just say that I don't trust many.
Does anyone remember how long ago this discussion took place? I've looked back from the latest to September 1, 2008, but haven't found a topic/subject line that matches. I apologize for bringing up a subject that you've probably all talked to death, but I would sure appreciate the help.
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