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Subject:	Service Level Agreements
From:	Linda Buss <[log in to unmask]>
Reply To:	Records Management Program <[log in to unmask]>
Date:	Fri, 21 Nov 2008 21:10:14 +0000
Content-Type:	text/plain
Parts/Attachments:	text/plain (10 lines)

Good Friday,
Does anyone have an IT SLA they are willing to share?  I have been tasked with developing SLAs for our team and I have no idea where to start.
Thanks.
Linda Buss, MA, CRM

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