On Fri, Nov 21, 2008 at 4:10 PM, Linda Buss <[log in to unmask]> wrote:
> Good Friday,
> Does anyone have an IT SLA they are willing to share? I have been tasked
> with developing SLAs for our team and I have no idea where to start.
>
a quick google search turned up this one
http://www.cals.cornell.edu/cals/cals-it/upload/SLA-with-Integrated-Sec-v11.pdf
"service+level+agreement"+it
--
Peter Kurilecz CRM CA
[log in to unmask]
Richmond, Va
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