My introduction:
I am a long time lurker and have found this list to be an immense amount of help as I learn about records and information management roles and responsibilities.  I work for a financial services company and have been involved in records management for approximately 2 years.  My previous experience was in the IT field.  I have found the experience in IT to be a great asset for my new duties especially in the realm of electronic records management. 

Background:
Our RIM program requires that each department document their records.  In the documentation, each department is asked to:  identify the records in their control, document the work flow of the record, explain security surrounding the record, and identify vital record status.  A template is provided to simplify the process.  The documentation is used to: verify accuracy of the records retention schedule, analyze and improve work flow, document security of records, and identify vital records.

Our issue and question:
There is a concern from the departments that the task is cumbersome and time consuming.  In order for our program to be successful and our records retention schedule to be correct, we need to review the records annually.  We believe this is the best way to achieve that.  

Does anyone on the list require departmental documentation of records?  What is your process for requesting documentation?  What other purposes do you have for requiring it?  If met with resistance from employees or management, how did you achieve buy-in from them?  Does anyone else use a different tactic to achieve the same results?

All replies are appreciated.

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