Peter...

With more than 7,500 stores, how would anyone have the time to manually
tick each store off, abstract the data from the service ticket, and file
a receipt?  We do have feedback from the stores for exceptions, but I
expect the vendor to figure out when they underperform...preferably
BEFORE I have to find out.

Records disposal is no longer a garbage pickup service.  It is a
compliance monitoring function.

When you do business in every single state and U.S. territory, you
generally have a few states looking over your shoulder.  You've got to
know how well your third party is doing in order to prove that you
yourself are in compliance.

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