-Please forward to our library board...

Please improve our public library so that our library leadership doesn't
attempt to charge for library reference desk services, see also the John
Schwartz article at
http://www.nytimes.com/2009/02/13/us/13records.html

On 2/14/09, Susan Flannery sflannery at cambridgema.gov wrote:
        >
        > from Susan Flannery sflannery at cambridgema.gov
        > cc Bertha Chandler bchandler at cambridgema.gov
        > Karen Brown kbrown at cambridgema.gov
        > Mark Freed mfreed at cambridgema.gov
        > date Feb 14, 2009 10:00 AM
        > subject request for documents
        > mailed-by cambridgema.gov
        >
        > I am in receipt of your request for "any and all documents
available in electronic format prepared by and for our reference desk
department and with respect to our Reference desk department policies and
practices including our Reference Desk Department manuals, notices,
memoranda, training materials, supervisory materials, et al".
        >
        > The Policy and procedure Manual of the Cambridge Public Library is
available at the public desks of all of our locations. All of our policies,
including reference policies, are included in that manual. You may ask for
it at any of our locations.

Tried Pearl Street, Central Square Cambridge Public Library Reference Desk
didn't know about the manual !


         > Regarding your additional request for memoranda, etc. you have
not specified a time period

1-14 February 2009


         > so the search for this material would be exhaustive. In any event
there would be a charge for staff time to search for and compile such
documents. The Associate Librarian for reference Services would be the only
person qualified to conduct this research. The hourly charge would be
$36.00. It is possible that members of the Information Technology Department
may need to be involved if you are looking for inactive documents. Once you
are able to give me a scope for the documents you are seeking I will be
better able to give you a cost estimate for the search.
        > Susan M. Flannery
        > Director of Libraries
        > Cambridge Public Library
        > 359 Broadway
        > Cambridge MA 02139
        > tel 617 349-4032
        > fax 617 349-4164

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