I don't believe this is true for the commercial storage industry.
The 'standard' storage contract allows them to increase price and decrease
service level with the only recourse to the customer to pull the boxes and
pay the "perm-out' fees.

...John Glover
...707-773-1257
[log in to unmask]
516 Albert Way
Petaluma, CA 94954
www.linkedin.com/in/johnrglover
www.home.earthlink.net/~fyiglover


> [Original Message]
> From: Kirsten McKnight <[log in to unmask]>
> To: <[log in to unmask]>
> Date: 3/6/2009 11:53:34 AM
> Subject: Re: [RM] Iron Mountain - Minimum Service Charge Per Order
>
> If you have a contract in place with the vendor they cannot modify the
> agreed upon SLA (service level agreement) that you set out in the
> contract for the duration of the contract.
>
> regards,
> Kirsten
> [log in to unmask]
>
> -----Original Message-----
> From: Records Management Program [mailto:[log in to unmask]] On
> Behalf Of Colgan, Julie J.
> Sent: March 6, 2009 2:35 PM
> To: [log in to unmask]
> Subject: Re: Iron Mountain - Minimum Service Charge Per Order
>
> Bernard wrote:  Can they modify their rates with only a short
> announcement?
>
> Answer is, usually, unfortunately yes.  And yes, in effect, we are
> captive to their whims.  I am one of the potential/attempted victims of
> such whimsical business practices right now too.  I feel Scott's pain.
>
> body=unsubscribe%20RECMGMT-L
>
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