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Date: | Wed, 18 Mar 2009 10:48:07 -0500 |
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I promote metrics as part of records risk management. If an
organization's acceptable level of risk is 1 percent, then
measurements/testing should reveal an error rate of no more than
one-in-a-hundred. This threshold applies to many fields including
-- indexing accuracy
-- legible scans of hard copy
-- comprehensiveness and accuracy of searches
Metrics also help evaluate controls. It's great for a records manager
to be able to sit down at the PC, open the dashboard, and know the
percentage of workers who have received their education/training, passed
their competency tests, and been evaluated in the field.
Additionally, metrics can chart an organization's progress toward
regulatory compliance -- a measurement that is growing daily in importance.
Your thoughts? Good luck. I'd love to see your list when you complete it.
Gordy Hoke
Gordon E.J. Hoke, CRM
http://gejhoke.googlepages.com
T: 1.507.534.293
Goodman, Susan K wrote:
> Hi - I'm developing a list of metrics for assessing the success of
> electronic/digital records programs. I would appreciate info about
> metrics that you've used in developing and managing your programs (or
> that you feel would be useful).
>
> Please post to the group. I'll aggregate the responses to develop a
> comprehensive list.
>
> Thanks,
>
> Susan
>
> Susan K. Goodman, CRM, ERM,PECMP
> Senior Vice President
> Digital Records Program
> Bank of America
> 917-225-9483
>
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