I don't know that you can do much better than to get a response on  
this from Luciana.

 From the perspective of an accountable RI manager and from the broad  
persepctive of someone concerned with the (apparently conflicting)  
management needs of risk/compliance control and capacity building/ 
talent development, the potential of knowledge mobilization in the  
context of transparent, accountable--defensible--business process is  
the issue. Such content may reveal intent, provide context for other  
(actually transmitted) records and give insight into aspects of  
intellectual capital that in the coming years will be (IMO)  
increasingly important.

The "debate" around defining records seems to derive from a desire to  
reduce RIM to its lowest common denominator: efficiency.  In my  
experience, that is a false equation which underestimates the  
implications that attend question of records disposition.  The key is  
to determine the real and potential value of information content, map  
it for approapriate handling within measurable business process and  
develop a justifiable strategy for management that reflects the  
decision on value.  This is not brain surgery, but it is a  
specialization in IM requiring a multi-disciplinary approach.

Good luck on the article!

Cheers,
John

John James O'Brien, BA, CRM, MALT
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On assignment in Canada: +1 250 891 2997

Partner & Managing Director, IRM Strategies
Hong Kong: +852 3101 7359  Bangkok: +66 2 207 2530
http://www.irmstrategies.com

Associate Partner, S4K Research AB
Stockholm, Sweden s4k.com
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