It is good to know you HAVE an account rep to discuss things with. :)


-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Acevedo, Alex
Sent: Tuesday, May 26, 2009 12:32 PM
To: [log in to unmask]
Subject: Re: [RM] Iron Mountain Repack Charges

Linda Said, " Wouldn't you rather have a conversation with IM about this, and
provide approval before the records are re-boxed?  It appears that, by
default, users are allowing IM to make a judgment call on when to re-box
records."

IM chose to send users a letter indicating their intent to re-box proactively
in the name of information security. I agree with others in the need to be
part of the decision-making process. Not to mention IM is charging for a
service many costumers did not agree/contracted to do. 

I've had the conversation with my account rep., sent a formal letter to IM
stating our contractual right not to pay, and deduct from payment any re-box
fees that do trickle in.  

The grief this practice has caused was avoidable if IM had simply worked with
their customers. We all want our information secured. I just feel it's a
transparent effort to generate more revenue in the name of safekeeping my
information. 

Alex Acevedo, CRM
Symetra Financial
[log in to unmask]





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