Good morning; I would like to thank everyone who responded to my repack
inquiry. Your replies have reaffirmed what my staff and I have
discussed regarding this matter and what our approach will be in dealing
with the vendor. Thanks again to the Listserv members; I continue to
find your wisdom, humor, passion and tenacity very helpful in my career.
Blake E. Richardson, CRM
Manager of Records
Safeway Inc
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Bill Millican
Sent: Wednesday, May 27, 2009 8:04 AM
To: [log in to unmask]
Subject: Re: Repack Charges & Other Tricks
Good morning to All,
Some of you know me, most of you do not. I have been around this
industry
for, oh, let's just say a long time. Not as long as some, like my good
pal
out there in the Oakland area, but for close to 30 years.
I have not made any "new" comments to this ListServ for nearly four
years
now. For more than 3 1/2 of those years, I was on the ARMA HQ staff and
was
not allowed to make any comments for fear that I would say something
that
might tarnish the ARMA name. As some of you know, my employment with
ARMA
was severed on February 13, 2009; therefore, I am somewhat free to once
again offer comment.
This topic, and I agree fully with Hugh Smith's sentiment that this is
somewhat of a new phenomenon, should be of great interest to anyone, or
any
company that stores its records in any commercial off-site storage
facility.
Holding records hostage is one thing, but this practice of "re-boxing",
"re-packaging" should sound off alarms as if Handel himself had risen
from
the dead and added new lines to his very famous duet.
Diligence ----- due diligence is the fundamental element here. For all
who
fall victim to this practice, beware. Don't sit by and allow this to
happen.
If you ignore it, it will not get better. You're going to have to say
"no";
and you're going to have to say it loud, and then stand your ground. If
you
don't, you'll need to not only get accustomed to this type of charge,
but
any others of which the dreamers can dream.
Bill Millican
Records & Information Management
Kansas City, MO
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