This raises a couple of interesting questions.  Does a storage vendor have the authority to open one of your boxes without permission.  And does unauthorized access by vendor staff (e.g. unauthorized by the owner of the box) constitute a data breach. Your contract may have language that allows vendors staff to access contents for routine maintenance -- but perhaps we all could do a better job of reviewing our storage contracts.

If a vendor agreed to store your boxes -- are they still required to store your so called damaged boxes after they have been reboxed.  After all you paid for their storage and they agreed to store them.  It doesn't seem logical that a vendor could dispose of your property without permission.  The last time I had the battery replaced in my car the mechanic asked me if I wanted the old battery returned.  You would think the same would hold for boxes.

David Gaynon
David.gaynon@yaho

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Stephen Cohen
Sent: Tuesday, June 02, 2009 8:20 AM
To: [log in to unmask]
Subject: IM's re-boxing charge rears it's ugly head

Upon receiving a cost estimate from Iron Mountain to review records at their facility, they included 2 line items: one, a rebox charge, the other a box charge for the cardboard container. The charge is outrageous as the records in question have not been accessed since IM acquired them in 2004 (aside from 110 boxes which we reviewed preliminarily earlier this year). 
IM expects to charge us to replace 300 boxes. In all likelihood, the records will be destroyed after the review is completed.

There's also a third charge for transportation. This is strange to say the least since the records will not be transported. We are only reviewing records already stored in their Freehold NJ facility so there's nothing to be transported.

Stephen Cohen, Records Manager
MetLife \ Legal Affairs
1095 Avenue of the Americas
New York, NY  10036-6796
212-578-2373
[log in to unmask]



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