What is unnerving about this is that IM must specifically notify MetLife 
whenever they deem a box to be replaced. How can they know that 300 boxes 
will need to be replaced when I have not yet given them the list of the 
boxes. That said, it appears that they are glossing over the details in 
their contracts in the hopes that the client will not look carefully at 
costs, or in a large company that the terms of the agreement would only be 
known to a few.

The fact that they are deciding for themselves which boxes can be 
replaced, destroying the original (which is the property of the client and 
not IM), and then not being transparent about their process reeks of 
charlatanism and desperation to increase revenue.

Stephen Cohen, Records Manager
MetLife \ Legal Affairs
1095 Avenue of the Americas
New York, NY  10036-6796
212-578-2373
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