The Storage customer should write the Contract or at the very least not
sign one until the terms are not so one sided.

All to often storage customers sign long term contracts that are written by
the storage vendors with little or no input by the customers.

Common charges are:
• Pick-up and Delivery
• Check-in, Check-out
• Shelf Storage Costs
• Vault Storage Counts
• Data Entry
• Destruction (By Type)
• “Pull” Charges
• Space Reservation
• Account Closing “Hostage” Fees
Plus most contracts have a clause that states the vendor can charge for any
other services they deem billable.

And then there is the "Evergreen" clause.

The Customer is signing an agreement that allows the vendor to charge for
what they want with almost no limit to increased rates or to length of term
and with no guaranteed level of service provided by the Vendor.

A number of the members of this listserv have stated they write their own
contracts.
Could those 'Customer' written contracts be shared with the group.

..John Glover
..707-773-1257
[log in to unmask]
516 Albert Way
Petaluma, CA 94954
www.linkedin.com/in/johnrglover


> [Original Message]
> From: Allen, Doug <[log in to unmask]>
> To: <[log in to unmask]>
> Date: 6/2/2009 7:53:50 AM
> Subject: [RM] Contract Management
>
> I've been following the discussions of re-boxing and transportation
> charges with great interest.  As one whose firm is a vendor, I pay
> fairly close attention to the contractual basis for services
> relationships between any vendor and its customers.
>
> What I have seen as a customer philosophy from some customers:  "If what
> you wish to charge for is not reflected in the contract, then it is not
> something for which we have authorization to pay you."  That seems quite
> reasonable and quite fair.  A fair response on the vendor's side might
> well be "For those services that a customer requests....we must have a
> mechanism that allows us to charge for that service or must decline to
> provide the service."  There's a good deal of give and take here....and
> negotiation.  In most cases, a solid Statement of Work that is to be
> part of the contract can serve as a good underpinning.  No Statement of
> Work is likely to achieve perfection, but it can go a long way in
> defining what the customer expectations are and what the vendor
> expectations are.  Changes that reflect additional service requests can
> then be handled on a "change request" basis.
>
> Please note that I'm not making these comments as a specific comment on
> records storage contracts, but on any services that those of us on this
> list might turn to an outsource service partner to provide.
>
> Douglas P. Allen, CRM, CDIA+
> [log in to unmask] 
>
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