Sounds more like an AIIM mission statement, but then AIIM does recommend
best practices for their vendor members.

The commercial vendor storage complaints posted by the many members of this
listserv strongly indicate a need for a forum where vendors and users can
create best policies and standard practices.
 
What organization will be an advocate for the records managers who have
expressed a need to change commercial storage practices and policies?

Possibly one with the following values and goals:
Mission
The mission of (?) is to educate, advocate, and provide resources that
enable professionals to manage information as a critical element of
organizational operations and governance.
Values 
Put members first  in everything we do 
Make transparent decisions, take transparent actions 
Maintain an information-sharing ethic and culture 
Make educational excellence foremost in programming 
Be vigilant about diversity and inclusiveness
Goals
Establish information governance standards and best practices 
Advance the profession 
Provide value to members

Any specific recommendations?

...John Glover
...707-773-1257
[log in to unmask]
516 Albert Way
Petaluma, CA 94954
www.linkedin.com/in/johnrglover


> [Original Message]
> From: JFrost <[log in to unmask]>
> To: <[log in to unmask]>
> Date: 6/3/2009 1:36:03 PM
> Subject: Re: [RM] Contract Management (Reboxing)
>
> Thank you for your comments related to the re-boxing topic and ARMA's
> involvement.  ARMA International is an association of records and
> information management professionals.  Our purpose is to promote RIM
> education, standards, and best practices in organizations and within
> legislation.  
>
> We do not instruct vendors on how to run their specific operations. Such
> contractual matters are between the vendor and customer.  There are
> government agencies and consumer groups that specialize in vendor service
> complaint issues that might be more appropriate resources these types of
> issues.
>
> Sincerely,
>
> John
>
> John P. Frost, CRM
> President/Chair of the Board
> ARMA International
>
> -----Original Message-----
> From: Records Management Program [mailto:[log in to unmask]] On
Behalf
> Of Hugh Smith
> Sent: Wednesday, June 03, 2009 12:40 PM
> To: [log in to unmask]
> Subject: [RM] Contract Management (Reboxing)
>
> On Jun 3, 2009, at 12:00 AM, RECMGMT-L automatic digest system wrote:
>
> > From: "Allen, Doug" <[log in to unmask]>
> > Date: June 2, 2009 11:53:49 AM EDT
> > Subject: Contract Management
> >
> >
> > I've been following the discussions of re-boxing and transportation
> > charges with great interest.  As one whose firm is a vendor, I pay
> > fairly close attention to the contractual basis for services
> > relationships between any vendor and its customers.
>
>
> Doug,
>
> This issue of reboxing should be addressed by ARMA or a committee of  
> records managers as this is another issue that if left alone becomes  
> standard practice.  Had ARMA addressed Hostage Fees right from the  
> beginning this would not have become standard practice. Now there is a  
> law firm in Philadelphia that specializes in defending companies  
> threatened with these charges and has been successful in defeating  
> them.  But had ARMA protested vigorously from the beginning this would  
> have been stopped at its genesis.
>
> ARMA could even protest directly to PRISM to have them discuss this  
> practice; as many vendors have spoken out about these unethical  
> actions.  Quite frankly, it places the vendor who fails to adopt this  
> practice at a competitive disadvantage.  If one company can charge  
> $9.00 per new box and other fees, that makes the account more  
> profitable.
>
> Could you make sure the ARMA Board has all these posts on this topic  
> because I  believe we are all starting to see a pattern.  There have  
> been several posts about boxes that were in good shape and totally  
> inactive but still they are being charged for reboxing.  And worst of  
> all the vendor can't even point to the boxes that were reboxed which  
> totally voids your integrity on all boxes since you have no knowledge  
> of what transpired.
>
> Boxes that were carefully audited and packed and sent off are now  
> being reboxed by a warehousemen. I would think a plaintiff in a future  
> lawsuit could claim your records integrity is void since you cannot  
> claim any real control and management of your records since others are  
> making decisions for you.
>
> These actions would seem to be a cause of breach of contract. If a  
> vendor performs this without RM oversight then your company is in  
> jeopardy should a lawsuit occur. ARMA should post a letter to this  
> effect to vendors to cease and desist.
>
> Hugh Smith
> FIRELOCK Fireproof Modular Vaults
> [log in to unmask]
> (610)  756-4440    Fax (610)  756-4134
> WWW.FIRELOCK.COM
>
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