What is it with IT and Gartner -- it's like their bible. "According to  
Gartner, this software was the best" seems to be the only  
justification they need. I've run into this several times where a  
decision was made or pushed with the only justification being it's  
placement on a Gartner graph.

I'm scrambling right now to present alternate choices for an ERMS. A  
VP at our company read a Gartner study and contracted with a well- 
known ECM vendor to do a "vendor-neutral" needs assessment. What's the  
chances that the assessment will tell us we need only what they can  
supply? Our legal department was pushed to purchach a email archiving  
solution, which then had to pair with an e-discovery vendor, because  
the company was on Gartner --- even though the legal department  
preferred another more robust EDMS vendor that could do both and more.


Aaaaaargh!


Nolene Sherman
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Tracking where records are kept is what Tiggers and Records Managers  
do best!




On Jun 18, 2009, at 10:01 AM, Larry Medina wrote:

> In part states it's the only application that meets certain  
> requirements and
> cites a Gartner study (and even includes an image of a redacted  
> graph from
> the report) in support of the sole source justification.  Anyone who  
> is
> familiar with this report and works in RIM knows this is a 'less than
> accurate' portrayal of the facts.  And the estimate of cost for  
> licenses,
> support and a pilot is pretty staggering as well!
>

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