And a couple of other comments on a Friday afternoon.
The phrase "contracted with a well-known ECM vendor to do a "vendor-neutral"
needs assessment." is like saying "We retained the company's labor union
representatives to conduct a survey to see if employees like to pay union
dues." You did what?
You can assure your VP that anyone employed by a software vendor that
recommends someone buy a competing product will be fired or given a desk in
a closet. Ask him/her if they would ever tell someone to not use your
company's services and to use the services of a competitor. And then report
their recommentation to their own management. Not likey.
And Re:"Our legal department was pushed to purchach a email archiving
solution, which then had to pair with an e-discovery vendor, because the
company was on Gartner --- even though the legal department preferred
another more robust EDMS vendor that could do both and more." Maybe they
could be developed into an ally for taking the time to make a good decision.
John
********************************
John T. Phillips
MSLS, CRM, CDIA, FAI
Electronic Records Management
Consulting, Education, Research
Information Technology Decisions
www.infotechdecisions.com
865-966-9413
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Nolene Sherman
Sent: Thursday, June 18, 2009 11:49 PM
To: [log in to unmask]
Subject: Re: RAINdrip: CREW obtains copies of White House e-mails
What is it with IT and Gartner -- it's like their bible. "According to
Gartner, this software was the best" seems to be the only justification they
need. I've run into this several times where a decision was made or pushed
with the only justification being it's placement on a Gartner graph.
I'm scrambling right now to present alternate choices for an ERMS. A VP at
our company read a Gartner study and contracted with a well- known ECM
vendor to do a "vendor-neutral" needs assessment. What's the chances that
the assessment will tell us we need only what they can supply? Our legal
department was pushed to purchach a email archiving solution, which then had
to pair with an e-discovery vendor, because the company was on Gartner ---
even though the legal department preferred another more robust EDMS vendor
that could do both and more.
Aaaaaargh!
Nolene Sherman
[log in to unmask]
Tracking where records are kept is what Tiggers and Records Managers do
best!
On Jun 18, 2009, at 10:01 AM, Larry Medina wrote:
> In part states it's the only application that meets certain
> requirements and cites a Gartner study (and even includes an image of
> a redacted graph from the report) in support of the sole source
> justification. Anyone who is familiar with this report and works in
> RIM knows this is a 'less than accurate' portrayal of the facts. And
> the estimate of cost for licenses, support and a pilot is pretty
> staggering as well!
>
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