I wanted to reply to your question regarding innovation in RIM.  I believe it is 
essential to take a step back, and say 'How can we improve this process?' 
or 'Why is what our users have to do regarding RIM hurting them so much?'

Without going too much into specifics, I have 6 'goals' for the year, and I 
would have to say that 4 of them involve trying to better use the technology 
we have to streamline processes and improve our customer service (our 
customers being the rest of the organization...not general-public customers).  
I find it exciting that I can tell one of my co-workers: 'Hey, I just saved you 
something like 6 hours of mind-numbing data entry because I can use some 
piece of technology to do it in 5 minutes!'

No one comes into work saying 'How can I screw up today?', and I want to 
get information out to our users to help them be successful in their RIM duties 
(even if they're still grumbling about it).  Innovation in how we do things will 
help RIM professionals prove our worth to the business.  I work with people in 
other departments, who can help me gain more knowledge in software like 
SharePoint, InfoPath, Crystal, and Access...and I turn around and share what 
I've learned about these with other people in the organization.  Indirectly, I'm 
raising some awareness with these 'techies' about RIM, and they're seeing 
that we're not all about boxes!

Kelly Hamilton
Records Specialist
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