Sherry,
Mark Langemo captures the essence of your quote.  He wrote in "12 Tips
for Keeping Your Files in Tip-Top Shape" for OFFICE SOLUTIONS, September
1, 2004:

Most organizations keep way too many records way too long in paper
filing systems. As a result, employees waste time trying to find or file
records....  Most active filing systems contain too many records-often
because records are allowed to remain in active systems long beyond the
times that they're routinely accessed and used. It's often possible to
reduce volumes of active paper filing systems by that they're routinely
accessed and used.

http://www.allbusiness.com/human-resources/workforce-management/885457-1
.html

Hope that helps,
Angel Ramos
Analyst, Records Management
Bridgewater, NJ

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Sherry Owen
Sent: Thursday, July 09, 2009 10:31 AM

I am searching for the source of the following quote:  "The typical
organization creates too many records, retains them for too long a
period of time, and expends far too much energy in the process."

Sherry Owen, CRM
Arkansas Electric Cooperatives

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