In both companies I have worked that had these systems the attorneys  
went nearly ballistic at the thought of voicemail being kept as an  
email. Their thoughts generally ran along the lines of: people are  
even more casual with what they speak and leave on messages than they  
are in composing emails and no way did they want any voicemail  
messages potentially ending up in court. The attorney's in both  
companies convinced the IT department to turn off the service or keep  
the messages for only one or two weeks.


Nolene Sherman
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Tracking where records are kept is what Tiggers and Records Managers  
do best!




On Jul 22, 2009, at 8:28 AM, Hurst, Ruth wrote:

> Our company is looking into unified messaging solutions to integrate  
> voice mail and e-mail into one common location such as the PC.  I  
> would be interested to hear from anyone who has put this in place  
> and what the concerns/advantages were from both a legal and records  
> perspective of merging these two forms of communication. We  
> currently have an email records retention solution in place which  
> could be used to manage voice mail retention as well. I can see both  
> the legal risk issue on this and the benefits from a records  
> retention standpoint so would be interested to hear from a company  
> who has implemented it and how they reconciled those two issues.

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