Jim:
An excellent source for litigation hold info is the ARMA guideline "Records Management Responsibility in Litigation Support." It can be purchased from ARMA International as a pdf download at http://tinyurl.com/ps2lnw. If you are an ARMA members you get a discount on the publication prices.
ARMA also has an excellent publication "7 Steps for Legal Holds of ESI and Other Documents" by John J. Isaza, Esq. & John Jablonski, Esq. available for purchase at http://tinyurl.com/mo722k.
Ginny Jones
(Virginia A. Jones, CRM, FAI)
Records Manager
Information Technology Division
Newport News Dept. of Public Utilities
Newport News, VA
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