< The paper system is not working well as they aren't classified and organized appropriately.>

You will need to include resources to classify and organize the paper records prior to scanning. Without this first step, the indexing and image access processes will be far more difficult and time consuming than continuing to use the current paper system.  You may find that applying retention schedules will also help reduce the scanning volume.

Ginny Jones 
(Virginia A. Jones, CRM, FAI) 
Records Manager 
Information Technology Division 
Newport News Dept. of Public Utilities 
Newport News, VA 
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