Thank you Patrick!!!
That is a start. Hopefully there will be other companies with options. Now on to convincing those in authority that it's not just a tweet, it may be a record. Web 2.0 is here, we must deal with it.
RichW
Rich Wilson
Records Management Supervisor
Government Records
2301 Central Ave
Cheyenne, WY 82002-0001
Phone: 307-777-5586 Fax: 307-777-7044
E-Mail to and from me, in connection with the transaction of public business, is subject to the Wyoming Public Records Act and may be disclosed to third parties.
>>> On 9/3/2009 at 6:06 PM, in message <[log in to unmask]>, Patrick Cunningham <[log in to unmask]> wrote:
To answer the original question, I have been meeting from time to time with a company called Socialware (http://www.socialware.com/). They are a start up and just now starting to make their product available broadly. While their website is very bare bones, I think there is a bit more detail around the Web if you Google them. Essentially, they provide either a service or an appliance (depending upon how you want to deploy it) that will allow an enterprise to better manage employee use of a *limited* number of social networking sites. The management features include some blocking of site functionality, logging, encryption of confidential information, and, most critically for us in the RIM field, the ability to archive traffic. While this will not capture traffic that goes to or from these sites outside of the enterprise network, it does have the ability to capture the "official" Tweets, activities, and posts of an organization on the set of sites that
they support, provided that the information is sent from within the enterprise network or from a device that touches their service..
Here is a link to an interview with their CEO: http://adamsalamon.wordpress.com/2009/01/07/interview-with-chris-richter-ceo-of-socialware/
The technology is available now and it might be something worthwhile for an organization's Compliance and IT staff to evaluate with Records Management.
I probably have not done them complete justice in my description, but if your organization is serious about managing access to and content delivered to social networking sites, this would be a product / service to examine. Because they are a start up, they have a very small staff, so please do not beseige them with inquiries unless you are looking very seriously at their product. Depending upon the features being utilized, pricing is on a per seat basis, based upon your user base, so you're buying a license for every user in the enterprise who has access to social networking sites. This can amount to a fair amount of dollars for a large enterprise with broad access or a need to monitor most users.
I do not have a financial interest in this company, nor am I endorsing them -- just passing along information on a product that looks like it could meet a need for some organizations. YMMV.
Patrick Cunningham, CRM
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