Sent to you by pakurilecz via Google Reader: Are you getting your RIM
right?? via Are You Kidding Me? by [log in to unmask] (Kahn
Consulting, Inc.) on 10/12/09
Understand that Rim needs to be pushed out with a proper communications
plan—bad communication means it may not get the attention it deserves.
So remember getting RIM right requires; policy, training and a
communications plan followed by auditing. Anything less is failure.

Which message has the desired effect?
A. “The records management policy helps the company be a more
profitable company because an average employee spends about 150 hours
per year spent looking for information …”
B. “Do it, if you want your check…”
C. Following the records management policy allows us to be a more
efficient business by having ready access to customer information,
which in this environment may be the difference between winning and
losing …


We were retained to perform a gap analysis on the RIM program at a
large company and during the interview process the records manager was
asking our opinion of messaging the importance of her program with the
amount of money that could be saved by applying retention rules to the
offsite boxes…blah, blah, blah.

If you are a Forest Gump RIM professional clinging to this notion that
the CEO cares about the hard costs of storing some extra boxes, let me
be the bearer of bad new, “life is Not like a box of records”. What the
CEO is thinking is well beyond that cost issue, so you better have
something better in your arsenal to sell your RIM program. Are you
kidding me.
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