I am doing some general research on the subject of managing emails and
seeking anecdotal comments on how emails addressed to senior
organisational positions are handled within organisations,
particularly in Government.  This is *not* a question about filtering
spam but about genuine email addressed to positions or the name of the
person in that position.

(a) How do organisations handle emails addressed to a position (eg
CEO@..)?  Are they mostly managed by personal assistants? Do they get
put into any recordkeeping system?

(b) How do organisations handle emails addressed to the (publicly
known) name of a person who occupies a senior position (eg jsmith@..),
where the email is effectively hidden from view in that person's email
system?

(c) How do (publicly known) individuals identify and handle genuinely
personal email addressed to them by position or name?

I expect there is a mixture of ways including: the use of simple email
rules or filters, 'white lists', scanning by assistants, alternative
email addresses for personal use (including web mail) and so on.

I'm happy to receive responses to this offlist: [log in to unmask]

Thank you

Andrew
(Sydney, Australia)

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