We did not get the minimum service charges removed or lessened but rather 
changed our process so that we know the minimum will be met with each 
order.  We tried very hard and argued heatedly over this charge, reboxing 
charges and permanent removal fees, but received no relief.  It was as if 
our requirements were of no consequence.  All this after they had 
delivered boxes to a different company than ours and repeated told us "we 
needed to search our office harder", that "they had a signature" which 
they did but the name was NOT our employee.  Then when the boxes were 
finally tracked down no apology or suggestions on how to prevent this from 
happening again.  Needless to say, we are biting the bullet and changing 
vendors.

Regards,

Anne Merwin


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