Larry as always, has good advice.

It has to be a win-win situation between you and the vendor.  If you doubt 
charges in a certain area, then question them and don't let it go till 
they have substantiated their charges.   Everything is negotiable, however 
these companies will not give the bank away to get your business.   I have 
tiered pricing based upon volume of boxes sent to the vendor.  The more we 
send, the cheaper it becomes.

When I reviewed our contract, I moved away from that big company and moved 
toward someone who cared about my records, worked on my needs as a 
customer and has been quick to respond to any situation which arises.  If 
this doesn't  happen for you now, then consider moving when your contract 
has expired.   There are many smaller vendors out there who take a more 
personal approach to managing your information and actually care about 
your records.  Without mentioning names, I know of a company in Wyoming 
who takes this approach.

John Annunziello, ermm
Manager, Records and Information 
Toronto and Region Conservation Authority
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"Information is a corporate, strategic asset that needs to be managed"










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