A couple of key issues: 

Service: if you have a corporate records center, there is but one customer, and this usually means better, more timely service to all units in the company. An offsite vendor will have hundreds of customers, and you are but one of them. Most complaints involve service and its costs.

The facility: if you own a facilty easily adaptable to records management/storage, this might be the factor that decides in favor of an inhouse center.

Get a consultant to run the numbers for you. And, very important, and a repeat of earlier posts, READ THE CONTRACT.

Best,
Mike


J. Michael Pemberton, MLS, Ph.D., CRM, FAI
Certifed Records Manager
Professor Emeritus
Information Management Associates, Inc.
10515 Raven Court
Knoxville, TN 37922
865-919-5878 (Cell)
865-693-8907 Fax
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http://www.theimpros.com
Putting Records Straight (SM)
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