My experience with CA Support has been the complete opposite.  I have been trying to get them to focus on an upgrade for months.  It took a call to the very top to get any movement at all.  I have spoken to other CA users who have had this very same experience.  I imagine it is based upon the Team you are assigned.  Like with any organization, there are those that go the extra mile and those that coast until pressure is applied.  However, I must say that I have never had to apply as much pressure to obtain support in my entire career, which is a lengthy one.

I am happy to hear that some organizations have not had to deal with this type of situation.  It is extremely frustrating.

DONNA M. SEVERINO  

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