See there - Bill was with MDY, then CARM, now Autonomy. In many cases, the
same excellent professionals just move forward into the new vendor
environment. Obviously, Bill is one of those very Good Apples.
John
****************************
John Phillips
Information Technology Decisions
www.infotechdecisions.com
865-966-9413
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Manago, William M
Sent: Friday, June 11, 2010 3:24 PM
To: [log in to unmask]
Subject: Re: RAINdrip: Autonomy/CA
This message is specifically for Donna, but I also would like for our
members to be aware of the positive services and outcomes made possible by
this listserv. I will personally advocate on Donna's behalf until she is
happy camper. Obviously, we strive to make all of our customers happy
campers. Donna please contact me off-line with a description of your issues
and I will advocate for you. I assure you that senior management in the
support department have already been made aware of your concern.
While I appreciate all comments, good and bad, the advice provided by Larry,
Peter, and John should always be considered.
I wish us all a happy and prosperous future!
Bill Manago, CRM
Principal Engineering Services Architect
CA Technologies
Tel: +1-954-482-2977
Fax: +1-954-725-4518
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Donna Severino
Sent: Friday, June 11, 2010 11:19 AM
To: [log in to unmask]
Subject: Re: RAINdrip: Autonomy/CA
My experience with CA Support has been the complete opposite. I have been
trying to get them to focus on an upgrade for months. It took a call to the
very top to get any movement at all. I have spoken to other CA users who
have had this very same experience. I imagine it is based upon the Team you
are assigned. Like with any organization, there are those that go the extra
mile and those that coast until pressure is applied. However, I must say
that I have never had to apply as much pressure to obtain support in my
entire career, which is a lengthy one.
I am happy to hear that some organizations have not had to deal with this
type of situation. It is extremely frustrating.
DONNA M. SEVERINO
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