Bruce wrote "The line that really caught my attention - "They also painted the company's sloppy and incomplete gas pipeline recordkeeping practices as standard in the industry"  I've worked in the energy sector and question this response."

There was a lawsuit in Virginia in the very late 1980s or early 1990s concerning the acceptable quality of images converted from paper to microfilm and electronic images.  A records management "expert" testified that an error rate of 20% was acceptable within the microfilm and records profession.  I questioned such low expectations at the time and AIIM TR34-1996 (soon to be ISO 12032) for sampling converted images was promulgated a few years later.  

John Breeden, CRM
Richmond, VA
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