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Subject:
Re: Problem with Kofax 9
From:
Angie Fares <[log in to unmask]>
Reply To:
Records Management Program <[log in to unmask]>
Date:
Thu, 11 Aug 2011 08:28:50 -0500
Content-Type:
text/plain
Parts/Attachments:
text/plain (54 lines) 
Thanks for your help, Gene.  I recently loaded SP3 last week and I hope
that this has cured my problem with the missing pages.  My toughest
problem is that Kofax is not terribly user friendly in terms of Batch
Reports that show exception reporting.

I am trying to write my own reports, but it is certainly a chore.   Does
your company do that sort of work?

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Stakhov, Gene
Sent: Wednesday, August 10, 2011 7:30 PM
To: [log in to unmask]
Subject: Re: Problem with Kofax 9

Hi Angie,

I've had a customer experience some issues with KC9's searchable PDF
output option, although their problems had to do with very superficial
(albeit serious) image modification, not entire missing pages...but it
could be the same culprit.

Based on a conversation I had with Kofax tech support, there was an open
SPR for this issue back a few months ago, and the fix *should* now be
included in SP3.  The problem was a bug in the image compression code
used by the PDF generation engine that destructively modified some
resulting images.

So the long & short of it:  If you're south of Service Pack 3, upgrade
and see if that fixes your problem.

Best Regards,

Eugene Stakhov, CRM, CDIA+
Lighthouse Computer Services, Inc.
[log in to unmask]<mailto:[log in to unmask]>
909-CRM-GENE

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