I might add that the record storage vendor is not the bad guy here. The customer decided to be irresponsible and not pay their bills and in the process abandoned a large volume of records  that may contain personal information about people.  When this happens, the vendor does not have a lot of good options. They can hardly be expected to  continue to maintain the records indefinitely at their own cost, nor would it be reasonable to expect them to cull through the records looking for the names of individuals that could be contacted concerning their personal information. Further, if as was undoubtedly the case, the nonpaying  client was already substantially behind on their account, the storage company is already out a  significant sum of money. At a certain point, they have to try and collect whatever they can, and cut their losses going forward. That's what any business would do with a  deadbeat customer that owed  a lot of money and didn't want to pay.

In my view, these auctions are not a good idea from a public relations standpoint  (as this discussion illustrates), but the real  blameworthy behavior here is on the part of the customer that didn't pay their bill and abandoned  a volume of records which for the purpose of this argument we are assuming contained personal information. They are the ones who breached their duty to their customers to protect the information, and they are the ones who created the situation by failing to pay money properly due the vendor for services rendered under the contract.


Best regards,

John
John Montaña 
Montaña & Associates
29 Parsons Road
Landenberg Pennsylvania 19350
610-255-1588
484-653-8422 mobile
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www.montana-associates.com
twitter: @johncmontana

			



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