That's a very interesting make-or-break clause.  As Glenn says, if it's a large 
customer then do what you have to do.  But I'm a little curious why they 
want retention of your internal documents - usually the end product speaks 
for itself.  Do they have an expectation of seeing those documents at some 
point in the future?  Would they even be entitled to see those documents, 
whether or not they're private or privileged information?  I'm curious what their 
thinking is on it.  Perhaps it's a strategy for future legal disputes should any 
issues arise.

Or maybe they have an overzealous Records Manager, wanting to spread the 
love of retention around the world.

Wayne Hoff, CRM
Calgary, Alberta

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