Kristen:
 
I'm sure the next question many will ask is, "Are you going to ask to eliminate the set up fees, or what ever they call them to put a box into storage/system?"
 
I understand there is a difference between a reasonable cost for the processing (beyond the physical movement of the records) in and out of of the records center and what some would consider a "Hostage Fee."  I believe this is where you need to focus or have this built into the cost structure of your service.
 
I have worked with large storage vendors (I was a large customer with over 100K containers in storage and paying them over a half million dollars annually for services coast-to-coast) and negotiated some variances where we had boxes checked out a long time (cost equal to or greater than "Out" fee) that we found were never going back and the vendor waived the "Out" fee since they had already recouped what that would have been, and wiped the boxes from their system.  There is room for negotiations I believe when it comes to cost structures for these services.
 
Tod Chernikoff, CRM
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----------------------------------- 


Date: Tue, 30 Aug 2011 10:01:46 -0400
From: [log in to unmask]
Subject: [RM] Storage Contracts
To: [log in to unmask]
 
Good Morning, Fellow Records Managers:
 
My name is Kristen Walker and I work for a law firm in the Boston Area. I am wondering if any of you have negotiated a contract with a storage company where permanent withdrawal fees were omitted from that contract? I am especially interested to hear from non-legal members of the list. If so, please reply to me with the company information. Thanks in advance for your assistance!
 
Sincerely,
Kristen Walker
 
Kristen R. Walker
Records Supervisor
ROPES & GRAY LLP
T +1 617 854 2188 | F +1 617 235 9658
Prudential Tower, 800 Boylston Street
Boston, MA 02199-3600
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