I have a question a from a business partner (document shredding company) I'd
like to put out to the group.

 

Their client provides mental health and counseling services and accidentally
put a few boxes of records that should not have been destroyed, in a large
pile with other boxes to be destroyed. The boxes were accidentally
destroyed. They are trying to determine how to handle & document this
accidental destruction. They know the clients/patients names of the
destroyed files and can print related documents if needed. The files are
"closed" but the destruction dates were not reached. A process for this is
not in their current record retention/destruction policy.

 

Because the files can be recreated to some degree, is it necessary to
document this, and, if so, how?  Does anyone have experience with policy
language regarding documenting disposition errors?  Thanks in advance for
whatever guidance you're able to provide!

 

Jeanine L. Baron

Streamliners, Inc. 

 


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