Gene,

If I envision your organization and operations correctly, you probably
have an accounting department that receives cancelled checks and bank
statements and files them together as a record series. You probably also
have a customer account department that deals directly with customers
for setting up accounts, claims, etc. If I were a betting man, (and I'm
not, really), I'd bet a lot of money, or a Snickers Bar, that your
customer accounts staff keep a copy of the check or check stub in the
claims file. That being assumed (and of course you know what happens
when we assume), I would maintain your accounting department's record
series of cancelled checks for its standard retention separate from
claims issues.

Gary Link,
Pittsburgh, PA
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"Everybody remain calm, please. I'm a records manager."
 

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