To add to Larry's excellent reply:

Lacking special adaptation, email clients are not good records repositories.  Managing records in off-the-shelf email boxes is labor intensive and, hence, impractical in most cases.

Consider email as a paper envelope.  In most cases, we discard the envelope and move the physical contents to an appropriate file.  The same goes for email: drop the "envelope" and put the message in a digital file where it can be assigned a retention series, retained appropriately, and disposed on time.

Gordy
Gordon E.J. Hoke, CRM, IGP
Waukegan, Illinois, USA
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Gordon E.J. Hoke, CRM

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