Lee,

A great ponder on a Friday afternoon.  In a former life I managed a
company's shredding contract which serviced facilities in about 45 states.
My rule of thumb (supported by my legal department) was that I didn't want
the keys because of the potential liability.  I regularly communicated this
on to all of our facilities, warning them that the bins were only to be
used for records that should be shredded.

Interestingly I had one instance where a branch decided to use one of the
bins as a container for their drivers to place cash and checks in they
collected from their daily runs.  They weren't  weren't suppose to do of
course.  They somehow convinced the local guy to leave the bin alone
against his company's policy.  He called in sick one day and his sub picked
up the bin without any one noticing.  As it turned out the bin had over
$600 and he of course took it to their shredding facility.  The branch
manager called me frantically asking for assistance.  I was fortunate to
contact our rep and after a couple of hours of searching money was found.
Needless to say a few individuals were reprimanded over this.

Bruce White, CRM, PMP
Virginia Beach, VA
e-mail: [log in to unmask]
LinkedIn:  http://www.linkedin.com/in/bblanco

Sometimes the questions are complicated
and the answers are simple.
                       Dr. Seuss


On Fri, Mar 21, 2014 at 3:26 PM, Nemchek, Lee
<[log in to unmask]>wrote:

> I'm wondering what the consensus or general best practice is regarding
> customer access to the contents of vendor-provided shredding bins.  For
> those that have a contract for certified document destruction pickup
> services with an outside, third-party vendor, do you - as the client - keep
> one or more sets of keys that open the bins, in order to occasionally
> assist internal customers with dumping large amounts of paper into the
> bins?  Have you been prohibited by Legal, Compliance or Management from
> this practice because having access to the contents of the bins would
> invalidate contract clauses regarding remedies for vendor breach of
> confidentiality provisions?
>
> This has never come up for me before, but, now that I'm giving it some
> thought, it seems that even one person having bin keys would compromise a
> company's standing to sue its vendor or otherwise recover damages for
> breach.  Any thoughts?
>

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