In teaching my RIM class last night, I told them that common sense
would suggest that finding and retrieving the same file from a
computer-based system should be faster than from a paper-based
system. However, has anyone actually tested that notion? I don't mean
vendor studies which always have their widget coming out No. 1 no
matter what. I mean an independent group, such a university research
study or other--where the method is squeaky clean. And the test
conditions are non-biased.
Suppose there were 10,000 records in an open-shelf, color-coded
system, one where the person retrieving can actually see the needed
file before getting to its location. And that this person were
positioned, say, 10 steps from the retrieval point. (After, the
person doing the computer retrieval is sitting at the retrieval point
to search the same 10,000 records.) What does the person doing the
computer retrieval have to wade through--or sort--to get to the
specific record, which is in a file, in a database, etc. How long
would that take? Would the computer user have to turn his/her system on first?
Has anyone run across this kind of test?
Thanks,
Mike
J. Michael Pemberton, Ph.D., CRM, FAI, President
Information Management Associates, Inc.
10515 Raven Court
Knoxville, Tennessee 37922-3263
Phone: 865-693-8907
Cell: 865-919-5878
Fax: 865-693-8907
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