My missing file story concerned a missing box of records at a previous
employer's HQ location years ago. We searched the entire building-
multiple times. The offsite records center said it had been delivered 4
years earlier but it could not be found anywhere. We figured out who had
signed for it but he obviously couldn't recall the deliver from 4 years
earlier and was no longer with the company. The box had all the
appropriate barcodes including our customer label with the box number in
large bold print.

A paralegal went so far as to put up a 20 dollar reward for anyone who
found it- about 40-50 bucks in today's money. It had been delivered
alright- by accident to our small satellite office 20 miles across town
and that is where it had stayed forgotten in a seldom accessed storage
room for 4 years. The records clerk who finally found it literally
tripped over the box in the dimly lit room. He had already searched all
their offices and only remembered the remote storage room at the last
minute. 

The person who signed for the box had worked in both locations at
various times. We didn't catch that clue until later because we assumed
he had signed for it at the HQ location since no one at the satellite
office would have had any use for the records in the box. How it ended
up in the remote storage room was anyone's guess. 

Employees were ransacking every office(including each others), storage
rooms, and closets on every floor looking for the box just to get the
reward. It was quite the event. The incident managed to create a high
level of excitement that most organizations seem to lack when it comes
to Records Management. 

Rob Seibolt

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