I am developing an RM compliance audit for my organization. I have searched the list archives, the web, and published articles for existing guidelines and info to help me out. And I am about done with the first draft of a plan. Of particular interest to me, though, and something not addressed in any sources I've found, is framing questions for questionnaires. I know of course that I have to develop questions based on my specific situation and needs, but I was wondering if anyone had any "lessons learned" type insight into framing the questions so that you get the info you need.

(I already know that I can deliver the questions via on-line survey services like Survey Monkey and polldaddy. The delivery method is not my question.)

Thanks for your help,
Gary Link, CRM
Corporate Records Manager
Astorino
227 Fort Pitt Blvd.
Pittsburgh, PA  15222
(412) 765-1700
www.Astorino.com


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