Mary Frances,
That is awesome. Thanks for sharing your info. As others have stated that
in this day of cellphones with camera's we do need to be very aware of the
issues of invasion of privacy that the documents with private info might be
photographed.
I personally had not thought of this until the issue was raised but it is
really something we need to be concerned with. Many years ago when I had a
micrographic service business, my employees were instructed about
confidentiality and had to sign an agreement. Before cellphone cameras. Only once did I
have to take action when an employee stopped and actually read medical file
contents.
Times have changed and we certainly do need to be on top of issues like
this. Glad the question was raised.
Trudy M. Phillips
File Management, LLC
"Bringing Order Out of Chaos"
8440 Lanewood Circle
Leeds, AL 35094
Office: 205/699-8571 Fax: 205/699-3278
_www.filemanagement.com_ (http://www.filemanagement.com/)
In a message dated 10/16/2008 8:23:35 P.M. Central Daylight Time,
[log in to unmask] writes:
Janie,
We instituted a cell-phone free zone earlier this year for the vendor we
hired to perform scanning of our insurance policy application files. Because of
the highly sensitive nature of the information in life insurance application
files, we couldn't take the risk of the vendor's staff copying the documents
using their cell phones.
When we built out their work area, we placed lockers outside the scanning
room for storage of their personal belongings. No personal items are allowed
into the secured scanning room. As a secondary precaution, we installed video
cameras that also monitor the area to ensure unauthorized photocopying or
hand-copying of the information from the files doesn't occur.
It sounds crazy, but we couldn't get compliance signoff for the vendor to
perform this work without these precautions.
Mary Frances Janicik, CRM
Assistant Vice President
MassMutual Financial Group
U.S. Insurance Group, Document Management Services
Mailing Address: 1295 State Street, W360, Springfield, MA 01111
Toll Free: 800-767-1000, Ext. 46075
Direct: 413-744-6075
Fax: 866-329-4527
[log in to unmask]
MassMutual. We'll help you get there.SM
MassMutual Financial Group is a marketing name for Massachusetts Mutual Life
Insurance Company (MassMutual) and its affiliated companies and sales
representatives.
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