Also in Virginia, but worked in North Carolina as an agency records manager and records analyst for the agency which oversees RM in NC - from those experiences I don't see support for records management oversight being a priority for states - it costs money and resources. Providing basic training, records schedules, advice is about all they can do - they usually don't audit compliance. Who can blame them, they are usually struggling to keep funding for the few positions they have - and the pay is terrible.
In terms of sell, sell, sell - get use to selling what you do - I take every opportunity I can find to sell records management to my customers (staff, faculty and students at the University) - I believe that good marketing and communication skills should be a requirement for any records manager out there. I always cover the laws in my presentations/marketing opportunities, but I also try to make people feel that records management will help them do their jobs and can be fun. Yesterday I used the Records Management Quiz during our open house. I am the records officer attached to an IT Security/Policy group - so as folks came by for a snack and to see our new office space - I had on my door cards with records management related questions - the answers on the back of each card. When I asked folks to "play" they said they didn't know much about records management, but after they started answering some of the questions they found out they knew quite a bit. Most did really well, and many people said it was fun!! Several told me they learned something they would put into practice right away and that they would attend the training sessions we start in February.
Be creative with how you get people on board - take every opportunity to use your "elevator speech" on records management - and don't bang you head against brick walls.
Good luck
Caroline J. Walters, MA, MLS
University Records Officer/UVA
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Snyder, Floranne S. 'Anne'
Sent: Friday, January 23, 2009 9:16 AM
To: [log in to unmask]
Subject: Re: Public Records Oversight
Our oversight organization, The Library of Virginia, approves all
retention schedules for State and local agencies. It also produces
general schedules available for the use of all. Every so often, it also
puts out some policy advice. Although they have the right to audit,
etc., their staff and staff experience has been decimated in the past
three years and their focus is on archives, so they do not exercise any
oversight activities except the one mentioned.
Anne Snyder
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Philanthi Koslowski
Sent: Friday, January 23, 2009 9:07 AM
To: [log in to unmask]
Subject: Public Records Oversight
All,
For those of you who work in state agencies/institutions/organizations
who must abide by state record retention schedules, policies, and
procedures. Does your state records office (in Connecticut it's the
Office of the Public Records Administrator) conduct any oversight of
your records management processes, i.e., inspections, audits, etc., or
is everyone pretty much on the honor system? If you are subject to some
oversight, do you find that it helps in getting people to understand the
importance of RIM as well as to take it more seriously.
I have management's support, but it's not quite where I'd like it and am
seeking input on continuing to sell, sell, sell!!
If there are any state records officers on this list, I'd appreciate
your feedback as well.
Thanks!
Phil
_______________________________________________________________
Philanthi R. Koslowski
Administrative Support Services
Southern CT ST University
501 Crescent Street
New Haven, CT 06515
Phone: 203.392.6205
FAX: 203.392.5057
Email: [log in to unmask]
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