I briefly tip-toed into the challenges in this arena, while teaching a
university online graduate school course to some Information Science
students last summer. I was talking about ECM, ERM. etc. and (GASP) they
asked about how what I was talking about related to their own university's
IT systems. Woops - I had no idea!. So I contacted an IT "czar" and
immediately ran into stovepipes: Administrative computing systems,
academic/research computer systems, networking infrastructure
support/desktop support, and separate applications/departments for
"schools", finances, student records, alumni records, medical records,
safety, security, etc. Different departments with different applications and
very different priorities.
I dare say that any RM Business Case ROI in this fractured environment had
better be ready to focus on a pilot project with high profile returns for
specific politically powerful factions or it will unravel into another
also-ran during budget cuts.
John
****************************
John Phillips
Information Technology Decisions
www.infotechdecisions.com
865-966-9413
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Robert Spindler
Sent: Wednesday, March 04, 2009 11:22 AM
To: [log in to unmask]
Subject: University RM Programs - ROI or cost-benefit data?
This is an interesting thread that also appeared on the Archivists
listserv with little commentary. I'd be interested in seeing actual data
myself. I don't have experience with formal cost-benefit studies or ROI
studies, but it seems most of the quantifiable CB would be in terms of
file cab/server/records storage space recovered through timely and
appropriate destruction. I recall some numbers on this list regarding
savings from clearing server space of unneeded emails.
It seems that the most significant benefits of RIM are not as easily
quantified in terms of reduced discovery costs, reduced liability and
protection of assets. It would seem to be a matter of proving the
negative (can you quantify the costs you avoided because of a well-run
RIM program?)
Rob Spindler
University Archivist and Head
Archives and Special Collections
Arizona State University Libraries
Tempe AZ 85287-1006
480.965.9277
http://www.asu.edu/lib/archives
List archives at http://lists.ufl.edu/archives/recmgmt-l.html
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